Two things brought this to mind today. First, I had to return two products today. I bought a bag of blueberries at Costco, but when I got home the bag was torn and blueberries started dripping out. The return at Costco? No problem, of course. This is the first time I've ever had a problem with a food item from Costco (and I've been buying food at Costco for 20+ years). Costco in Summerlin on Tuesday mornings is uncrowded.
On the other hand, I received a gift of a portfolio (notebook), with a return slip. I have about four portfolios, so I didn't need another. Back to the store it went. Here's the conversation:
"Why are you returning this?"
"I don't need it. It was a gift, and I have four portfolios."
"Ok....[2-minute pause]...I need a manager's approval. I'll be back shortly."
Thank goodness for Twitter--I went through my Twitter feed for five minutes. It took another five minutes once the manager got there....
I got this book for the Holidays (and I'm keeping it).
You can order this from the catalog: